Build Customer Loyalty With Regular Follow-ups And Personalized Service

I follow up with them quarterly, every 2 to 3 grooms, and every time I have them do a different. So when I had my groomer do their pet I always let them know and then I would also just call them a few days after the groom. “Hey, I saw that Fluffy saw Amy. Was there anything that I should be aware of? Are you guys good? Do you have any concerns? If you have anything just let me know. I saw the after photo. Fluffy looks amazing. I’m kind of jealous. That looks like Amy had a great time and really bonded with Fluffy.” Creating that kind of loyalty and showing them that you appreciate them too.